Booking & Packages Policy

Payment & Confirmation

You can book through the website, LINE, or in person at the café.

A booking is not confirmed until payment has been received and verified by our staff — you'll see this as "Pending Payment" until then. Package-covered bookings are confirmed immediately, since the hours are already paid for. One-time bookings can be paid by transfer, card, or cash.

Package Rates

Cancelling or changing a package-covered booking

24 hours' notice or more

Cancel any time — your hours are refunded to your package immediately, ready to book again.

Less than 24 hours' notice (late cancellation)

Online self-service cancellation isn't available this close to your booking — message us on LINE. Package holders get a limited number of late cancellations, based on package size, where the hours are still refunded:

Once your allowance is used up, a further late cancellation forfeits the hours for that session, same as a no-show.

No-show

If you don't attend and haven't cancelled, the hours are deducted from your package as if the session happened.

One-time bookings (not paid from a package)

Payment is non-refundable once your booking is confirmed.

You may reschedule to a different available date or time once, free of charge, with at least 24 hours' notice — message us on LINE to arrange it.

A no-show, a cancellation, or a change requested after you've already used your one reschedule forfeits the payment; further changes aren't guaranteed and depend on availability.

Arriving early, grace period & overtime

Arriving early

You can come in early to set up at no charge, as long as the room is available and already clean. If you want to actually start your session early, standard rates apply (billed in 30-minute blocks).

Grace period

A grace period of up to 10 minutes is allowed for packing up after your booked time ends — only when no other booking follows immediately after yours.

Staying longer (overtime)

You can extend your session only if the room is free afterward. Overtime is billed in 30-minute blocks at the standard rate.

Upgrading or downgrading your room

You can only book a room outside your package's tier once every room in your own tier is fully booked. Upgrading to a pricier room means paying the price difference; downgrading to a cheaper one deducts hours at that room's actual rate, not your package's original rate.

Packages, in general

• Hours are valid for the period shown when you purchase your package, and don't carry over after they expire.
• Purchased packages are non-refundable, but every unused hour stays valid for booking until it expires.
• Package hours can be used on any room within the category and tier you purchased (e.g. a Meeting Room package covers any meeting room in that tier), and aren't transferable to another person unless arranged with our staff.

Freeze requests

You can request to freeze (pause) a package's or credit balance's validity via LINE, before it expires. Approved only for illness, medical treatment, or a family emergency — up to 60 days per freeze.

Something not covered here? Message us on LINE and we'll sort it out.